Returns

Faulty Goods Return Perfect Goods Returns Incorrectly supplied items Custom Products or Personalised Item Returns

Faulty Goods:

If you believe that an item is faulty, you must inform us in writing by email or via your online account (see above).

There are statutory time restraints on claims for faulty goods:

• Within 30 days - you are entitled to a refund 
• After 30 days and within six months - you are entitled to a repair or replacement - and only a refund (or a negotiated price reduction if you wish to keep the product) if the repair or replacement is unsuccessful
• After six months - the onus is on you to prove the item was faulty when you received it - if a repair or replacement is unsuccessful, we are entitled to make a deduction to any settlement for fair use.

Photographic evidence is helpful and in some cases, may avoid the need for a return.
We will authorise a return to Jimmy Green Marine if the item needs to be inspected.
Please bear in mind that if a fault is unclear, we will need to return the item to the manufacturer for their assessment.
We will act on your behalf to seek a fair outcome.

If the item is proven faulty via email/photos or on examination, we will supply a replacement or, if that is not possible, a refund to the value of the goods purchased.
Where applicable, we will also refund the basic original delivery charge and reimburse reasonable return postage costs.
These are normally capped at the level we have charged to deliver the parcel to you (not including any Express Upgrade charges).
We will not be held responsible for unreasonably high return postage costs, so please check the price before sending the item.
We do not accept liability for any items damaged or lost while in return transit.
Therefore, it is advisable to keep the proof of despatch and consider insuring the parcel where appropriate.

If a close examination shows that the item is not faulty, we will inform you of the decision and ask you if/how you would like the item returned to you.

All customers - please note the limit on return costs.

Incorrectly supplied items:

If you believe that an item has been incorrectly supplied, please inform us in writing by email or via your online account (see above).
You are required to advise the discrepancy in a reasonable time, limited to 14 days from receipt of your order, unless there are extenuating circumstances. Otherwise, you are deemed to have accepted the items.
Photographic evidence is helpful and may facilitate a swift conclusion.
We will check what you have received against your order confirmation email.

We will authorise a return if we consider that we are responsible for an error.
If the item is proven incorrect via email/photos or on examination, we will either supply a replacement or a refund to the value of the goods purchased.
Where applicable, we will also refund the basic original delivery charge and reimburse reasonable return postage costs.
These are normally capped at the level we have charged to deliver the parcel to you (not including any Express Upgrade charges).
We will not be held responsible for unreasonably high return postage costs, so please check before sending the item.
All customers - please note the limit on return costs.
We do not accept liability for any items damaged or lost while in return transit.
Therefore, it is advisable to retain the proof of despatch and consider insuring the parcel where appropriate.

If a close examination shows that the item has been correctly supplied, we will inform you of the decision and ask you if/how you would like the item returned to you.

Important Advisory
Any used item, regardless of whether it was originally supplied in error, is strictly non-returnable.

Perfect Goods Returns

If you wish to return an item that has been correctly supplied, please inform us in writing by email or via your online account (see above).
This may occur if you change your mind, e.g. you didn't like the colour, ordered the wrong size, or found that it doesn't fit.

If you would like to return an order purchased online or on the telephone for a refund, please make your request to us in writing within the statutory 14-day time limit.

You have 14 days from written notification to return the item 

On receipt, we will refund the value of the goods purchased plus the basic original delivery charge, subject to the goods being returned in a new, unused, resaleable condition.
The basic delivery charge (mentioned above) excludes any enhanced (priority) service costs.
If the goods are not returned in a new, unused, resaleable condition, you will be notified that the return has been refused and the reasons why.
If the return is refused, you will be charged for any subsequent delivery back to you.
Under special circumstances, subject to the condition of the returned goods, we may offer an appropriately reduced credit or refund. 
You are responsible for all return postage costs.
We do not accept liability for any items damaged or lost while in return transit.
Therefore, it is advisable to retain the proof of despatch and insure the parcel where appropriate.

All customers, but export customers in particular - please note the terms regarding responsibility for return costs.

If you wish to return an order that you have purchased online or on the telephone and you are outside the 14-day statutory time limit, you can request a return based on a credit note to the value of the goods, excluding the delivery charge.

You must make this request online in your account or in writing, e.g. by email, within a maximum of one calendar month from the date that you receive the goods.

The goods will only be credited if they are returned in a new, unused, resaleable condition.
Any credit awarded will be an online voucher code, not a refund.

You are responsible for all return postage costs.
We do not accept liability for any items damaged or lost while in return transit.
Therefore, it is advisable to retain the proof of despatch and insure the parcel where appropriate.
If you wish to exchange an item for a different size, we will ask you for an additional delivery payment to cover the second delivery cost.

Please Note - We do not accept return requests after one calendar month.

Important Perfect Goods Advisory
Any item that has been used is strictly non-returnable.

Personalised or Custom Products are not cancellable or returnable

Any personalised order made to customer specification is not covered by the Consumer Regulations and is therefore not cancellable or returnable.

This list is not exhaustive but includes, e.g. any rope, cord, wire, webbing, netting or chain that has been cut to length, spliced or altered in any way.
N.B. This exclusion applies from the moment that the alteration has been carried out. This could be on the same day as your order, and before the item is despatched.

If you have made an error in ordering a customer-specified product, you are not entitled to return it for a refund or a credit note.

However, we will look more favourably on your situation if you are reordering the correct item and may offer you a partial credit depending on how 'saleable' we consider the item you are returning.

If you have made a mistake on a custom/personalised order, please make a return request via email explaining your predicament.

Flares/Pyrotechnics are considered 'Goods that are liable to deteriorate or expire rapidly' under the Regulations and are therefore non-returnable.

The goods will only be partially credited if they are returned in a new, unused, resaleable condition.
You are responsible for all return postage costs.
We do not accept liability for any items damaged or lost while in return transit.
Therefore, it is advisable to retain the proof of despatch and insure the parcel where appropriate.
If you wish to exchange a custom item for a different size or specification, you will be required to pay for the delivery of the new item.

Your right to cancel is protected under the Consumer Rights Act 2015