Returns

The Returns Process

  1. Log in to your Jimmy Green Marine Online account.
  2. Access the details of the appropriate order.
  3. Request a Return Merchandise Authorisation.

If you can't access your account, please email sales@jimmygreen.co.uk with written details of your request.
Please add photographic evidence if appropriate.

Please note that returns will not be approved or processed on the telephone.
The only valid returns process is to make a request via your online account or to explain the circumstances in writing.

Faulty Goods:

If you believe that an item is faulty, please inform us in writing by email or via your online account (see above).
Photographic evidence is helpful and in some cases may avoid the need for a return.
If the item needs to be inspected, we will authorise a return to Jimmy Green Marine.
Please bear in mind that if a fault is not clear and obvious, we will need to return the item to the manufacturer for their assessment.
We will always act on your behalf to ensure a fair outcome.

If the item is proven to be faulty, via email/photos or on examination, we will either supply a replacement or if that is not possible, a refund to the value of the goods purchased.
Where applicable, we will also refund the basic original delivery charge, and reimburse reasonable return postage costs.
These are normally capped at the level which we have charged to deliver the parcel to you (not including any Express Upgrade charges).
We will not be held responsible for unreasonably high return postage costs, so please check before incurring any cost.
We do not accept liability for any items that you send which are damaged or lost while in transit.
Therefore, it is advisable to retain proof of despatch, and consider insuring the parcel where appropriate.

If close examination reveals that the item is not faulty, we will inform you of the decision and ask you if /how you would like the item returned to you. 

All customers - please note the limit on return costs.


Incorrectly supplied items:

If you believe that an item has been incorrectly supplied, please inform us in writing by email or via your online account (see above).
Please note that you are required to advise the discrepancy in a reasonable time, limited to 14 days from receipt of your order unless there are extenuating circumstances, otherwise you are deemed to have accepted the items.
Photographic evidence is helpful and may facilitate a swift conclusion.
Please bear in mind that each order generates an order confirmation email and this is what we will reference in our investigation.
If we consider that we are responsible for an error, we will authorise a return.
If the item is proven to be incorrect, via email/photos or on examination, we will either supply a replacement or a refund to the value of the goods purchased.
Where applicable, we will also refund the basic original delivery charge, and reimburse reasonable return postage costs.
These are normally capped at the level which we have charged to deliver the parcel to you (not including any Express Upgrade charges).
We will not be held responsible for unreasonably high return postage costs, so please check before incurring any cost.
All customers - please note the limit on return costs.
We do not accept liability for any items that you send which are damaged or lost while in transit.
Therefore, it is advisable to retain proof of despatch, and consider insuring the parcel where appropriate.

If close examination reveals that the item has been correctly supplied, we will inform you of the decision and ask you if /how you would like the item returned to you.

Important Advisory

Any item that has been used, regardless of whether it was originally supplied in error, is strictly non-returnable.

Perfect Goods Returns

If you wish to return an item that has been correctly supplied, please inform us in writing by email or via your online account (see above).
This may occur if you changed your mind e.g. you didn't like the colour, ordered the wrong size, found that it doesn't fit.

If you wish to return an order that you have purchased online or on the telephone for a refund, you must make your request to us in writing within the statutory 14 day time limit.

On receipt, we will refund to the value of the goods purchased plus the basic original delivery charge, subject to the goods being returned in new, unused resaleable condition.
The basic delivery charge (mentioned above) excludes any cost for enhanced (priority) service.
If the goods are not returned in new, unused resaleable condition, you will be notified that the return has been refused, and the reasons why.
If the return is refused, you will be charged for any subsequent delivery back to you.
Under special circumstances, subject to the condition of the returned goods, we may offer an appropriately reduced credit or refund. 
You are responsible for all return postage costs.
We do not accept liability for any items that you send which are damaged or lost in transit.
Therefore, it is advisable to retain proof of despatch, and insure the parcel where appropriate.

All customers, but export customers in particular - please note the terms regarding responsibility for return costs.

If you wish to return an order that you have purchased online or on the telephone, and you are outside the 14 day statutory time limit, we will issue a credit note to the value of the goods excluding the delivery charge up to a maximum period of 1 calendar month from date of receipt.
The goods will be only be credited if they are returned in new, unused resaleable condition.
Please note that any credit awarded will take the form of an online voucher code, and is not a refund.

You are responsible for all return postage costs.
We do not accept liability for any items that you send which are damaged or lost while in transit.
Therefore, it is advisable to retain proof of despatch, and insure the parcel where appropriate.
If you wish to exchange an item for a different size, then we will ask you for an additional delivery payment to cover the cost of the second delivery.

Please Note - We do not accept return requests after 1 calendar month.

Important Perfect Goods Advisory
Any item that has been used is strictly non-returnable.


Personalised or Custom Products are not cancellable or returnable

Any order which is personalised or made to customer specification is not covered by the Consumer Regulations and is therefore not cancellable or returnable.

This list is not exhaustive, but includes e.g. any rope, wire, webbing, netting or chain that has been cut to length, spliced or altered in any way.
N.B. This exclusion applies from the time that the alteration has been carried out. This could be before the item is despatched.

If you have made an error in ordering a customer specified product then you are not entitled to return it for a refund or a credit note.

However, we will look more favourably on your situation if you are reordering the correct item and may offer you a partial credit depending on how 'saleable' we consider the item that you are returning.

If you have made a mistake on a custom/personalised order, please make a return request via email explaining your predicament.

Flares/Pyrotechnics are considered 'Goods that are liable to deteriorate or expire rapidly' under the Regulations and are therefore non-returnable.

The goods will be only be partially credited if they are returned in new, unused resaleable condition.
You are responsible for all return postage costs.
We do not accept liability for any items that you send which are damaged or lost in transit.
Therefore, it is advisable to retain proof of despatch, and insure the parcel where appropriate.
If you wish to exchange a custom item for a different size or specification, then you will be required to pay for delivery of the new item.



Your right to cancel is protected under the Consumer Rights Act 2015