Service Information
Latest Update 30th May 2023
Delivery Options and Services
All orders, whether big or small, are generally completed chronologically.
Please allow 10 working days for the Rigging Team to complete your custom splicing or rigging order.
Priority Shipping - please consider the Priority Shipping option at checkout if you require a faster service. This will bump you up the queue.
The Rigging Team will do their utmost to meet any deadline. Please send an email request explaining the urgency, and we will respond.
We advise you to select a delivery address where either a receipt signature or a safe place to leave the parcel is possible.
There is a box at checkout where you can write any relevant notes.
We ship your orders by Royal Mail, Parcelforce, DHL, DPD and Tuffnells according to the parcel weight and destination.
Please be aware that none of the couriers will guarantee next-day delivery.
Further detailed information on delivery can be found on our shipping page: SHIPPING.
Our latest Website Update launched on 17th March 2022
All the glitches should have been ironed out, but if you have an issue, please don't give up. Just give us a call or email, and we will try to sort it out for you. Occasionally, problems crop up with payment on older versions of web browsers.
We would appreciate your feedback if you find a mistake in our information or a typing error :-)
Our Ecommerce Team will always try to respond to any request for help.
Need to talk to a Rigger?
We are always happy to help and answer your questions.
However, if you have a technical or involved question, please schedule an appointment, whether you are visiting us or anticipating a lengthy telephone conversation.
You are welcome to bring your existing rigging for the Rigging Team to replicate.
However, please be aware that depending on the size/complexity of the order, they may need more time to measure it.
You may have to wait to get your quote, and completion will then be subject to splicing order lead times from the receipt of your payment.
Click and Collect
Available online at checkout by selecting 'Collect in Store'
Please wait for your 'Ready for Collection' notification email before travelling to see us.
It would be helpful to arrange your visit in advance by email or telephone, especially for big and heavy orders.
Collection is available 9am-5pm Monday-Friday and 9am-2pm Saturday.
Expected Order Completion Times - the issues listed below are still ongoing.
There are problems in the supply chain across all products in the leisure marine industry.
Manufacturing and shipping costs are rising at an alarming rate, and we are getting notifications of price increases regularly, some with no prior warning.
Transit times for delivery from our European partners now take twice as long as they did before we left the EU.
We have increased our stockholding wherever possible to mitigate the situation. The Old Pottery is packed to the rafters with rope, chain and anchors etc.
We'll reach out to you if we think a stock shortage will take us beyond our standard seven working day lead time.
LIVE Stock on our website
Our website does NOT display stock levels.
We offset this by displaying availability warnings when they come to light.
Most importantly, we are proactive about notifying our customers of any significant delays.
Please be patient if we are waiting for stock and unable to supply immediately; we do our best to get our supplier/manufacturer partners to expedite our orders. We will also try to keep you updated.
Telephone Answering Hours
Our telephone hours are weekdays, 9am to 5pm and Saturday, 9am to 2pm.
It is always worth leaving a message outside these hours if all the lines are engaged.
If you can leave your telephone number, your email address and make the nature of your enquiry clear, we will get back to you.
We also monitor emails and contact forms out of hours to help customers with any IT glitches or urgent enquiries.
Let's go sailing :-)