Service Information
Latest Update 14th April 2025
New EVRi Economy Courier Delivery Service via Norsk International
We are pleased to offer a budget courier service to your options at checkout.
EVRi offers a one-hour delivery window, three delivery attempts, and an optional diversion to a neighbour or safe place, all seven days a week, at very reasonable rates.
The maximum weight per Jimmy Green parcel is currently 12kg, and their service excludes bulky items, which they refer to as 'Ugly' :-).
Their standard service has a 2-3 day transit time, but we can upgrade to a 24-hour transit on request.
Delivery Options and Services
Splicing and Rigging Lead Times
Please allow up to 7 working days for the Rigging Team to complete your custom splicing or rigging order.
This is primarily aimed at larger splicing and rigging orders.
All orders are generally treated in chronological order.
However, the Jimmy Green Rigging Team endeavours to turn around small orders within a few days to keep the backlog under control and save customers from unnecessarily waiting or paying a premium. These include, e.g. heat sealing and the odd whipping or splice,
Priority Shipping—If you have a deadline, please tell us.
Please consider the priority shipping option at checkout for orders involving significant production time. This will bump you up the splicing, rigging, and sewing queue.
The Rigging Team will do their utmost to meet any target date. Please send an email request explaining the urgency, and we will respond.
Select a delivery address where either a receipt signature or a safe place to leave the parcel is possible.
There is a box at checkout where you can write any relevant notes.
We ship your orders by Royal Mail, Parcelforce, Fedex, DHL, DPD, and heavy freight pallet services, depending on your courier selection, the parcel weight and destination.
Please be aware that none of the couriers will guarantee next-day delivery.
Further detailed delivery information can be found on our shipping page: SHIPPING.
Our latest Website Update
if you are unfortunate enough to experience an issue, particularly making a credit card payment, please don't give up.
Call or email us, and we will sort it out for you.
Occasionally, problems crop up with payment on older versions of web browsers.
Card Payment Issues
The most common cause of card payment failure is when your registered address doesn't match the card billing address.
IT Issues
If you are having IT problems, there are some simple steps you can take to ensure that the issue is not at your end:
- Clear your browser cache and cookies
- Ensure your browser is up to date
- Try using a different browser
- Try using a different browser on a different device
We would appreciate your feedback if you find a mistake in our website information or, indeed, a typing error :-)
Our e-commerce team will always try to respond to any request for help.
Need to talk to a Rigger?
We are always happy to help and answer your questions.
However, if you have a technical or involved question, please schedule an appointment, whether you are visiting us or anticipating a lengthy telephone conversation.
You are welcome to bring your existing rigging for the Rigging Team to replicate.
We can also arrange collection on request.
However, please be aware that depending on the size/complexity of the order, they may need more time to measure it.
You may have to wait to get your quote, and completion will then be subject to splicing order lead times from the receipt of your payment.
Click and Collect
Available online at checkout by selecting 'Collect in Store.'
Please wait for your 'Ready for Collection' notification email before travelling to see us.
It would be helpful to arrange your visit in advance by email or telephone, especially for big and heavy orders.
Collection is available 9am-5pm Monday-Friday and 9am-2pm Saturday.
Expected Order Completion Times 2025
There are isolated problems in the supply chain across all divisions of the leisure marine industry.
Manufacturing and shipping costs are rising due to inflationary costs.
Deliveries from our European partners must go through customs clearance with occasional delays beyond our control.
To mitigate the situation, we maintain as high a stockholding as possible, with our premises, the Old Pottery in Beer, packed to the rafters with rope, chains, anchors, etc.
We will contact you if a stock shortage extends the lead time on your order beyond our standard seven working days.
LIVE Stock on our website
Our website does NOT display stock levels.
We offset this by displaying availability warnings when they come to light.
Most importantly, we proactively notify our customers of any significant lead times.
Please be patient if we are waiting for stock and unable to supply immediately; we do our best to get our supplier/manufacturer partners to expedite our orders. We will also keep you updated.
Picking and Shipping
We pick up your orders for standard products daily as they come in, act immediately to resolve any stock shortages, and, as already mentioned, we will let you know if there will be a significant delay.
By standard product, we mean anything that doesn't include Splicing, Rigging or Sewing.
We are not Amazon - we operate from a beautiful, small fishing village in East Devon, where the couriers collect from us in the afternoon.
This means that we can't necessarily ship the same day if you order after lunchtime unless it is a small parcel that will go via Royal Mail (collection time around 5pm).
If you need an order in a hurry, please don't hesitate to let us know, we will always do our best to accommodate your needs.
Telephone Answering Hours
Our telephone hours are weekdays, 9am to 5pm and Saturday, 9am to 2pm.
Please leave a message if all the lines are engaged, and we will respond as quickly as we can.
We will also respond to messages outside our opening hours if you leave your telephone number, email address and the nature of your question.
We also monitor emails and contact forms outside business hours to help customers with IT glitches or urgent enquiries.
Let's go sailing :-)