Service Information

Team Jimmy Green are continuing to take precautions to ensure a pandemic-safe working environment.

Latest Update 12th August 2021

We are open for online orders.

All our delivery partners are operational.

For the latest information and advice on COVID-19, please refer to updates from the UK Government.

Both the Chandlery and the Clothing store are now OPEN in accordance with Government guidelines.

We are still requesting our customers to wear a mask.

Jimmy Green Service Information

Need to talk to a Rigger?

We are always happy to help and answer your questions.
However, if you have a technical or involved enquiry, please schedule an appointment.

You are welcome to bring your existing rigging in for the Rigging Team to replicate.
However, please be aware that depending on the size/complexity of the order, they may not be able to measure it all up immediately.
You may have to wait to get your quote and completion will then be subject to splicing order lead times from the receipt of your payment.

Click and Collect

Available online at checkout by selecting 'Collect in Store'
Please wait for your 'Ready for Collection' notification email before travelling to see us.
It would be helpful to arrange your visit in advance by email or telephone, especially for big and/or heavy orders.
We are still asking that you wear a mask :-)
Collection is available 9am-5pm Monday-Friday and 9am-2pm on Saturday.

Covid-19 latest Jimmy Green service information

Open Online within Government Guidelines

We are fortunate to operate from a small fishing village with all our team living close by in the community with near-zero ‘travel to work’ times and relatively low cases of the virus.
We are carrying out frequent risk assessments and testing to ensure that the entire Team can operate safely and happily :-)

Delivery Options and Services

Team Jimmy Green are working hard in difficult circumstances to ensure that all orders are fulfilled with minimum delay.
The season is well and truly under way, and everyone wants to get back on the water, so the despatch team are pressed to keep up with the orders that are coming in.
You may have to wait a few extra days for your order to be shipped.

The Rigging Team are now ahead of the standard 7 working day lead time.
However, please consider the priority shipping option at checkout if you require a faster service.
We will do our utmost to meet any deadline, so please feel free to email us with your requirements

We advise you to select a delivery address where it is a simple drop off process for receipt of your parcel.

Royal Mail, Parcelforce, DHL, DPD and Tuffnells ship our orders according to weight and destination. All the delivery drivers have been instructed to observe physical-distancing measures when dropping off your parcel.

Please be aware that none of the couriers will guarantee next day delivery, and they are all taking a little longer than normal to fulfil their consignments.

Expected Order Completion Times

Our supply partners and manufacturers are all operating, but despite our best efforts, we are still not fully stocked for all our products.
We anticipate that the supply delays will continue due to unprecedented demand combined with production and shipping issuess hampered not just by the pandemic, but also the knock on effects of Brexit and the Suez Canal blockage.

Some manufacturers are struggling to achieve their optimum production levels due to a shortage of materials, with subsequent delays and longer lead times than pre-pandemic.
Manufacturing and shipping costs have all been on the rise, and we are getting notifications of prices increases on a regular basis.
Transit times for delivery from our European partners are taking longer than usual due to brexit.
We have increased our stockholding wherever possible to mitigate against all of this.

Supply chain issues may occasionally affect products used in our rigging and splicing department. We will contact you if we believe this will delay delivery beyond our standard 7 working day lead time.

LIVE Stock on our website
Unfortunately, our website does not have the facility to automatically display up to date stock levels.
We offset this by displaying availabilty warnings once they come to light.

Most importantly, we are pro-active about notifying our customers of any delay in their order.

Please be patient if we are waiting for stock and unable to supply immediately, we do our best to get our supplier/manufacturer partners to expedite our orders.
We will also try to keep you updated.

Telephone Answering Hours

Our telephone hours are weekdays 9am to 5pm, Saturday 9am to 2pm.
It is always worth leaving a message outside these hours if all the lines are engaged.
If you can make your telephone number, your email address and the nature of your enquiry clear, we will get back to you.
Please bear with us as we have not moved the office desks back closer together yet, which means that some of our crew are still working from home.

We also monitor emails and contact forms out of hours with a view to helping customers with any IT glitches or urgent enquiries.

Finally, and most importantly,

Let us get out on the water and make the most of our summer season :-)
We are here to help you, if we can, and we look forward to an end to these troubled times.

Enjoy your sailing :-)