Service Information
Latest Update 2nd July 2024
Current Status
We are currently experiencing issues with our checkout system (i.e. paying by card, specifically within our Trade website) and are working hard to resolve them. Please get in touch if you are finding it difficult to pay and a member of our team will be happy to assist.
Delivery Options and Services
Splicing and Rigging Lead Times
Please allow 7-10 days for the Rigging Team to complete your custom splicing or rigging order during peak periods.
This is primarily aimed at larger splicing and rigging orders.
All orders are generally treated in chronological order.
However, the Jimmy Green Rigging Team endeavours to turn around small orders, including heat sealing and the odd whipping or splice, within a few days to keep the backlog under control and save customers from unnecessarily waiting or paying a premium.
Priority Shipping—If you have a deadline, please tell us, especially for orders involving significant production time - you may need to consider the priority shipping option at checkout. This will bump you up the splicing, rigging and sewing queue.
The Rigging Team will do their utmost to meet any target date. Please send an email request explaining the urgency, and we will respond.
We advise you to select a delivery address where either a receipt signature or a safe place to leave the parcel is possible.
There is a box at checkout where you can write any relevant notes.
We ship your orders by Royal Mail, Parcelforce, Fedex, DHL, DPD, and heavy freight pallet services, depending on your courier selection, the parcel weight and destination.
Please be aware that none of the couriers will guarantee next-day delivery.
Further detailed information on delivery can be found on our shipping page: SHIPPING.
Our latest Website Update
You shouldn't experience any glitches, but if you have an issue, please don't give up. Just call or email us, and we will try to sort it out for you.
Occasionally, problems crop up with payment on older versions of web browsers.
If you are having IT problems, there are some simple steps you can take to ensure that the issue is not not at your end:
- Clear your browser cache and cookies
- Ensure your browser is up to date
- Try using a different browser
- Try using a different browser on a different device
We would appreciate your feedback if you find a mistake in our information or a typing error :-)
Our e-commerce team will always try to respond to any request for help.
Need to talk to a Rigger?
We are always happy to help and answer your questions.
However, if you have a technical or involved question, please schedule an appointment, whether you are visiting us or anticipating a lengthy telephone conversation.
You are welcome to bring your existing rigging for the Rigging Team to replicate.
However, please be aware that depending on the size/complexity of the order, they may need more time to measure it.
You may have to wait to get your quote, and completion will then be subject to splicing order lead times from the receipt of your payment.
Click and Collect
Available online at checkout by selecting 'Collect in Store.'
Please wait for your 'Ready for Collection' notification email before travelling to see us.
It would be helpful to arrange your visit in advance by email or telephone, especially for big and heavy orders.
Collection is available 9am-5pm Monday-Friday and 9am-2pm Saturday.
Expected Order Completion Times - the issues listed below are still ongoing.
There are problems in the supply chain across all divisions of the leisure marine industry.
Manufacturing and shipping costs are rising with notifications of price increases, some with no prior warning arriving frequently from our manufacturing partners.
Transit times for delivery from our European partners take longer than before we left the EU.
To mitigate the situation, we have increased our stockholding wherever possible. The Old Pottery is packed to the rafters with rope, chains, anchors, etc.
We will contact you if we think a stock shortage will take us beyond our standard seven working day lead time.
LIVE Stock on our website
Our website does NOT display stock levels.
We offset this by displaying availability warnings when they come to light.
Most importantly, we proactively notify our customers of any significant lead times.
Please be patient if we are waiting for stock and unable to supply immediately; we do our best to get our supplier/manufacturer partners to expedite our orders. We will also keep you updated.
Picking and Shipping
We pick your orders for standard products daily as they come in, act immediately to resolve any stock shortages, and as already mentioned, we will let you know if there will a significant delay.
By standard product, we mean anything that doesn't include Splicing, Rigging or Sewing.
We are not Amazon - we operate from a beautiful, small fishing village in East Devon where the couriers collect from us in the afternoon.
This means that we can't necessarily ship the same day if you order after lunch time, unless it is a small parcel that will go Royal Mail who collect around 5pm.
If you need an order in a hurry, please let us know, we will always do our best to accommodate your requirements.
Telephone Answering Hours
Our telephone hours are weekdays, 9am to 5pm and Saturday, 9am to 2pm.
If all the lines are engaged, it is always worth leaving a message outside these hours.
If you can leave your telephone number and email address and make the nature of your enquiry clear, we will respond to you.
We also monitor emails and contact forms outside of business hours to help customers with IT glitches or urgent enquiries.
Let's go sailing :-)