Help

Technical Support

Trouble with a Custom Build product

Our sales and rigging team can help with your selection and process your order over the telephone.

There are Custom Build Instructions in the Knowledge Centre which will guide you through the build process and explain how it is measured and finished.

A few customers have encountered problems when adding completed custom products to the basket - if this is happening, it's worth trying a different browser or a different pc/laptop/mac/tablet.

How to order a cut length of rope

Select your rope by navigating the category pages.

Select the diameter required from the Custom Build Products.

Click the ‘build’ button and find the rope selection dropdown box.

Choose the rope colour, then enter the length you require.

As all splicing and accessories are ‘optional’ you can leave these blank.

Finally, click ‘add to basket’.

There is an error on the website

Please accept our profuse apologies if something on our website has frustrated you while trying to place your order.
Our Sales team are always here to help if you experience an issue.
Contact forms and emails are monitored out of hours for urgent enquiries.

Our payment gateway does not support Internet Explorer or Edge browsers.

Please use another browser when making a payment through the website.
Alternatively, please select ‘Pay by Phone or Bank Transfer’ to create the order and call our sales team on 01297 20744 to make your payment on the telephone.

There are no carriers available for my order - The shipping price doesn't look correct

Some products are not automatically available to all delivery destinations because they are e.g. hazardous or very heavy. Sometimes, there can be a glitch in the shipping price generator. Please use the 'Quote Required' option or request a shipping quote by email or telephone.

Adding an extra item to an existing order

We are happy to add to your order as long as the package has not been dispatched.
You can call our sales team on 01297 20744 to add products to your order, as soon as possible please :-)
Alternatively, place another order and select 'Addition to Current Order' at checkout. N.B. this is fine as long as the second order won't materially alter the shipping charge :-)
If you are in any doubt, select the same shipping as the original order and we will amalgamate them.
We will then apply any appropriate refund to your second order, if applicable.

More Answers

Our Knowledge Centre contains a wealth of useful instructions, size guides and selection guides with helpful insights into making an informed purchasing decision.

The Next Step

Please register an account if you haven't already done so - this will make it possible to find your basket and help you to complete your order or your enquiry.

It is also much quicker and easier to provide an accurate shipping quote if we have the full delivery address.

Please fill in the contact form, call 01297 20744 or email sales@jimmygreen.co.uk.

Team Jimmy Green are always happy to give cheerful assistance.

Feedback is most welcome to help us improve your experience in the future.

Out Of Hours

Normal Office Hours are Monday - Friday 9am-5pm and Saturday 9am-2pm.

N.B. During the current lockdown, office hours are 9am-5pm 7 days a week.

Telephone 01297 20744 - You can leave a message out of hours and we will respond as soon as we can.

Contact form and sales@jimmygreen.co.uk - these are checked frequently out of hours including early mornings, late evenings and over weekends/bank holidays so please contact us before you get too frustrated :-) and we will try to find a solution.