Privacy Policy and Cookie Policy

The following document outlines the Privacy Policy for the Jimmy Green website.

Last updated January 2024

Introduction 

Jimmy Green Marine is committed to delivering the highest possible standard of service while ensuring that your privacy is properly protected. If we ask you for any personal information, we will only process it in accordance with the purposes and means noted in this privacy statement. 

This Privacy Notice helps you to understand how we use your personal information, who we share it with and the rights that you have. For more information on your rights and how to exercise them, head straight to the Your Rights section later in this document. 

This Privacy Notice applies if you shop on our retail websites, shop in our Jimmy Green shops or at our trade stands, or if you otherwise share your personal information with us, for example if you contact us with a query or we send you marketing. 

We change the terms of this Privacy Notice from time to time and you should check it regularly. The last updated date is shown at the beginning of the document. If we make any material changes, we will take steps to bring it to your attention. 

Who we are 

We are Jimmy Green Marine Limited (“we”, “our”, “us”), registered company number 07044915, and operate under the name of Jimmy Green, Jimmy Green Marine, and JGM.

We are the data “controller”, which means we are responsible for deciding how and why your personal information is used. We’re also responsible for making sure it is kept safe, secure and handled legally. 

We operate to the highest standards when protecting your personal information and respecting your privacy. If you have any questions about your personal information, or how we use it, you can contact us via email at sales@jimmygreen.co.uk or by writing to us at Jimmy Green Marine, The Old Pottery, The Meadows, Beer, Devon, EX12 3ES. 

Your rights

You have a number of ‘Data Subject Rights’. Below is some information on what they are and how you can exercise them. There is more information on the Information Commissioner's website at www.ico.org.uk.

• Right of access – You have the right to request a free copy of the personal information that we hold about you. 
• Right to rectification – If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate. 
• Right to erasure (also known as the Right to be forgotten) and the Right to restriction of processing – You have the right to request that we stop processing, or delete, all your personal information that we hold. If you exercise this right, we will keep a note of your name linked to your request and it won’t prevent us from processing any new information you provide to us subsequently. 
• Right to data portability – You have the right to ask us to electronically move, copy or transfer your personal information in a machine-readable format. 
• Rights with regards to automated decision making – We sometimes use your personal information to make decisions by automated means. We do this to confirm your identity, and to prevent and detect crime. 
• Right to withdraw consent – Where we are relying on your consent for processing you can withdraw or change your consent at any time. 

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information. 

If you have any general questions or want to exercise any of your rights, please contact sales@jimmygreen.co.uk or call 01297 20744. Our security procedures mean that we may need to request proof of identity before we disclose personal information to you in response to any request. 

We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do, however, also have the right to lodge a complaint directly with the Information Commissioners Office, the data protection regulator in the UK, their contact details can be found on their website www.ico.org.uk 

The lawful bases we use to process data 

We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are: 

• Contract - This is where we process your information to fulfil a contractual arrangement we have made with you. 
• Consent - This is where we have asked you to provide explicit permission to process your data for a particular purpose. 
• Legitimate Interests - This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way. 
• Legal Obligation - This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime. 

The information we collect and how we use it 

We collect and use the information that you provide to us directly, for example when you register for an account, and we keep records when you speak to our customer service team. For more detailed information you can read the statements below which outline how we use your personal information: 

To process any orders that you place with us and to facilitate any returns (Contract) 

• We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processor, PayPal. 
• We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns including (where appropriate) collecting the item from you. 
• Our chosen payment processor, PayPal, stores payment card details for individual transactions, allowing us to process refunds necessary, without re-requesting payment card information. The payment card details available to us are incomplete, such that we cannot take any additional payments without requesting payment card information from you again. 

To provide you with access to an account (Contract) 

• To register an account with us we capture information such as your name, contact detail, billing and delivery information, and a password to protect your account (account information). 
• We use the same information on an ongoing basis to manage and provide secure access to your account, and to provide you with the services you request. 

To provide customer service to you (Legitimate interest) 

• We keep correspondence (customer service records) when you contact our customer service team or interact with us on social media. 
• We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services. 

To keep in touch with you (Consent) 

• If you opt in when you register for an account and shop with us, we keep you up to date with news of products and services, promotions and sales information, until you tell us you don’t want us to through your account or by using the link in every email that we send to you. 
• We use your account information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account. 

To ensure the Website and the services we offer you operate properly (Legitimate Interest) 

• We use cookies and other similar technologies to keep track of your preferences when using our site. 
• We use other cookies and similar technologies to help us understand how you use the site; this allows us to optimise your shopping experience and continually improve our site. 
• We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms. 
• We use the information for dealing with errors on our site, and general research and development. 
• We use traffic log cookies to identify which website pages are visited and to help us analyse data about web page traffic so that we can improve our website in order to tailor it to customer needs. 

Undertaking credit checks and facilitating your use of "PayPal in 3" (Legitimate interest)

• As we are a credit intermediary, we undertake a number of financial tasks that relate to consumer credit, including credit checks and processing of personal data to facilitate transactions.
• For further information on our relationship with "PayPal in 3", refer to our information page here and our FCA Authorisation Disclosure here.

To prevent and detect crime (Legitimate interest/Legal obligation) 

• We use your account information, order history and payment history to assist in monitoring for fraudulent transactions or suspected money laundering. 
• When you register an account or contact our customer service team, we use your account and purchase history information to confirm your identity. 
• We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security. 

To fulfil our legal obligations (Legal obligation) 

• We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings. 
• We will share data with regulatory and other official bodies if they make formal requests. 
• We will maintain records to meet regulatory and tax requirements. 
• We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products. 

How long we keep it for

We keep your personal information for as long as you are a customer of ours and generally for seven years afterwards to comply with legal requirements. During that time, we take steps to remove any personal data as soon as we no longer need it. 

We consider you a customer: 

• for ten years from the point you last made a purchase from our website; or 
• during any time that we are managing a customer service request from you. 

With regards to personal information collected in order to facilitate the “PayPal in 3” payment method, there is a legal requirement for us to hold your personal data and financial information in relation to these transactions on record for up to a total of six years. This six year period satisfies the requirement of our regulator, The Financial Conduct Authority and is also in line with other financial industry retention periods.

Third Parties we share data with and receive data from 

We work with a number of trusted third parties to provide you with high quality goods and services. Anybody we work with is subject to stringent security and data privacy assessments before we begin to do business with them and on an ongoing basis. 

We always make efforts to only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely. 

We have contracts in place with all suppliers that help us to ensure security and privacy of your personal information, these are reviewed and updated regularly and always in line with data protection laws. 

• Delivery and Platform Partners – Helping us to deliver the goods you order to you and coordinate our marketing activity. 
• IT Companies – Supporting us in maintaining our website and other business systems including providing phone lines and data storage facilities. 
• Payment processors - Payment card processors to process credit and debit card payments and store payment information through PayPal. 

In some cases, we may transfer your personal data to countries outside the European Economic Area. For example, Jimmy Green Marine works with Mailchimp who manage our mailing lists and facilitate our email marketing activity. 

Where we or our suppliers will process your data outside of the EU we will ensure that we comply with the General Data Protection Regulation and the Data Protection Act 2018 and will ensure appropriate measures are put in place to keep your personal information secure.