Lofrans Windlass - Warranty and Installation Advisory
Jimmy Green Marine recommend that your windlass is installed by a qualified marine engineer/electrician
Jimmy Green Marine have extensive experience of Lofrans after sales service and the majority of issues are caused by incorrect application of the relevant Lofrans instructions.
Please ensure that you complete your Lofrans Windlass Warranty Form This is very important
Lofrans offer a manufacturer, 3 year, extended guarantee for registered users.
Lofrans Customer Service is more responsive if your installation is registered.
N.B. With respect to your purchase from Jimmy Green Marine, your statutory consumer rights and your manufacturer warranty cover the supply of the windlass.
Jimmy Green Marine cannot be held responsible for any direct or indirect costs incurred by installation errors or incorrect usage.
Export customers, please take this into account prior to purchase.
Establishing the legitimacy of warranty claims and bringing them to a satisfactory conclusion for all parties concerned can be difficult when the yacht is 1000s of nautical miles away from the UK.
If you do experience any problems with your Lofrans installation or operation, Jimmy Green Marine should be your first point of contact.
However, Jimmy Green Marine are retailers, not Marine Engineers.
Therefore, if we do not have an immediate answer, we will quickly pass your feedback on to A R Peachment who are the authorised Lofrans UK Distributor.
Once we have an answer we will respond to you.
You are welcome to contact A R Peachment or Lofrans direct if you prefer.