Service Information

Team Jimmy Green are observing all the government guidelines on working safely during the Covid-19 crisis.

Latest Update 13th April 2021

We are open for online orders.

All our delivery partners are operational. 

For the latest information and advice on COVID-19, please refer to updates from the UK Government.

Both the Chandlery and the Clothing store are now OPEN in accordance with Government guidelines.

Need to talk to a Rigger?
We are always happy to help and answer your questions.
However, if you have a technical or involved enquiry, please schedule an appointment.

Click and Collect is available online at checkout by selecting 'Collect in Store'
Please wait for your 'Ready for Collection' notification email before travelling to see us.
Please arrange your visit in advance by email or telephone and wear a mask :-)
Collection is available 9am-5pm Monday-Friday and 9am-2pm on Saturday.

Covid-19 latest Jimmy Green service information

Open Online within Government Guidelines

We are fortunate to operate from a small fishing village with all our team living close by in the community with near-zero ‘travel to work’ times and relatively low cases of the virus.
We are carrying out frequent risk assessments to ensure that the entire Team can operate safely and happily :-)

Delivery Options and Services

Team Jimmy Green is working hard in difficult circumstances to ensure that all orders are fulfilled with minimum delay.
There is a 3 Working Day Priority Service option available at checkout for UK mainland postcodes.
Please email or telephone before Midday if you require a faster service.
Otherwise, please be aware that the Rigging Team are extremely busy, so you need to allow 5 to 7 working days for any splicing and rigging orders.

We advise you to select a delivery address which falls in line with the current Government Covid-19 measures and to please take all the normal Covid-19 precautions on receipt of your parcel.

Royal Mail, Parcelforce, DHL, DPD and Tuffnells ship our orders according to weight and destination. All the delivery drivers have been instructed to observe physical-distancing measures when dropping off your parcel.

Please be aware that none of the couriers will guarantee next day delivery, and they are all taking a little longer than normal to fulfil their consignments.

Expected Order Completion Times

Our suppliers are all operating, but still in a reduced capacity.
Some manufacturers are struggling to achieve their optimum production levels due to a shortage of materials, with subsequent delays and longer lead times than pre-pandemic.
Transit times for delivery from our European partners are taking longer than usual due to brexit, but we have increased our stockholding to mitigate against this.
Splicing and rigging orders may take a little longer than usual, varying from 5 up to 7 working days, but we are working hard to get the orders completed as quickly as possible.

Telephone Answering Hours

Our telephone hours are weekdays 9am to 5pm, Saturday 9am to 2pm.
It is always worth leaving a message outside these hours if all the lines are engaged.
If you can make your telephone number, your email address and the nature of your enquiry clear, we will get back to you.
Please bear with us as we need to operate within COVID-19 guidelines, which means that some of our crew are working from home.

We also monitor emails and contact forms out of hours with a view to helping customers with any IT glitches or urgent enquiries.

Finally, and most importantly,
Let us continue to look after one another, be kind, remain patient, learn to appreciate the simpler things in life, and get out on the water :-)
We are here to help you, if appropriate, and we look forward to a brighter future.

Stay safe, but sane
Stay alert - your country needs Lerts :-)